CEO Robert Isom had an investor call this week. He acknowledged the operational challenges the airline had been through, and went on to say that "I know throughout the rest of our system, some of our crewmembers didn't have a place to stay last night." And called it unacceptable
But then added this when discussing stranded flight attendants - who had to sleep at airports - which caused more operational delays.
"I also know it comes with the kind of business we run. This isn't the only storm that we've ever had. It's not going to be the last storm we've had."
Before proceeding to talk about profits, the government shut down (and its effect on profits), revenue sharing, and how his employees are in better shape than some competitors.
This is how we are as a nation. Lack of empathy and focus on money have effects on people, and are consequential.
We could be so much better.
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