One thing that currently drives me crazy is reward points. Companies a few years ago wanted to reward customer loyalty, and thus offered programs to delight and excite their customers. And the rewards were pretty generous, with freebies and assorted offers to their loyal customers.
This came at a cost. As the customers accumulated points, they were a liability of sorts; customers could redeem these points at any time, and they counted against the bottom line in some way. A few people I worked with and I created a solution and patented it, but unfortunately it never went anywhere; the ability to exchange these points seemed like a good idea at the time.
But I digress. Companies in the meantime took a different approach and decided to stop rewarding overall loyalty and instead decided to reward consistent spend (which is a very different thing). Gone were the freebies and many promotions. The number of points required for things went up, and they now have somewhat arbitrary (and often unknown) expiration dates.
I suppose that all goes along with the notion of lack of customer service. Why try and get anyone to do business with you at all?
Voting rights are something worth talking about. A few years after the civil war, formerly enslaved citizens were granted the right to vote by the 15th amendment. But voting proved to be no simple task, and they needed a little help.
Congress created something called the "Jim Crow laws" as a means to ensure that these newly created citizens be offered the same opportunities as the white citizens always had.
It helped to a degree to have these laws, and they led us directly to the civil rights movement over 100 years later. And then after 150 years, the Supreme Court decided we didn't need these laws anymore, and eviscerated them.
But as you may notice today, voting rights for blacks are still lacking and always under assault. As exhibit "A" just looking at the voting maps that the state of Alabama has been trying to draw which severely under-represent the black population. (more on that topic here: https://www.pbs.org/newshour/politics/the-supreme-court-will-let-alabamas-congressional-map-be-redrawn-to-better-represent-black-voters)
But who was Jim Crow? A quick summary is that Jim Crow was a character created by a white man with black face who performed as a stereotypical (as defined by the whites of the time) black man. Its absurd and very, very racist.
You can read more about the history in these links:
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