Automated “intelligence” or just plain stupidity?

Our dryer broke. I repaired it. It broke again, and that was it.  We decided to replace it, and since the washer was acting up, we decided to replace it too

My wife called LG and placed an order - directly - with whatever discounts they offered her. We got confirmation and heard from the company delivering it.  A few weeks passed, and we didn't get any updates.

We called. And? 

The order was cancelled, apparently because the price was deemed to be too low and their automation decided it was fraudulent. And the person in customer service was unable to help.  

They gave so many excuses.  The best was that we needed to check with our bank to see why the amount was declined. Because that makes so much sense. 

It's kind of funny in a way. But more than that it's sad that it's this hard.

Anyway, my wife kept calling and asking for assistance, and then they offered her 10% off full price retail - even though the discount we had before was a larger percentage off of a sales price.  

More calls.  She finally got someone who could help.  He offered her the same price on the washer and dryer - but the washer was out of stock, and the deal was only good for a couple of days (longer than it will take to get a washer in stock).  They had it in stock in another color, but they couldn't honor the price for that model (even though it was less expensive in that color).

So the agent told her she was welcome to buy it elsewhere - at full retail price.

Its kind of unbelievable just how bad customer has become.  They offered us the price, then they cancelled it, and no one has the ability to honor what they offered us. Nor does anyone really care. They literally were trying to wear us down until we gave up. All over some appliances that will likely last 5 years because quality isn't a thing anymore, either. 

And for us, it means we'll be without a dryer for longer while we keep looking for another set.